Privacy policy

Privacy Policy

This Privacy Policy explains how MDM Australian (ABN 26 599 431 883) ("we", "us", "our") collects, uses, stores and protects your personal information when you visit mdmaustralian.com.au or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

Contact and order details: your name, email address, phone number, and delivery and billing addresses.
Order history: the products you buy, order values and any messages you send us.
Account details: if you create an account, your login email and saved addresses.
Website usage: your IP address, browser and device type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
Marketing preferences: whether you've subscribed to our emails.

We do not see or store your full credit card details. Payments are processed securely by our payment providers (Shopify Payments, PayPal, Afterpay and Zip), which are PCI-DSS compliant. If you choose Afterpay or Zip, your application and repayments are handled by that provider under its own privacy policy.

How we use your information

To process, ship and track your orders
To respond to your questions, returns and warranty requests
To manage your account
To send you marketing emails, but only if you've subscribed (you can unsubscribe at any time using the link in any email)
To prevent fraud and keep our website secure
To understand how our website is used so we can improve it
To meet our legal and tax obligations

We never sell your personal information. We only share it with trusted providers who help us run our business, and only as much as they need:

Couriers (such as Australia Post and other courier partners) to deliver your order
Payment providers to process your payment
Shopify, our e-commerce platform, which hosts our website and order data
Email and analytics tools (such as Google Analytics) to send our newsletters and measure site performance
Government or law enforcement where required by law

Overseas storage

Some of our service providers, including Shopify, may store or process data outside Australia (for example in Canada or the United States). We take reasonable steps to ensure these providers protect your information to a standard consistent with Australian privacy law.

Cookies

Cookies are small files stored on your device that help our website work, such as remembering your cart, and help us understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the site (like checkout) may not work properly without them.

How we protect your information

Our website uses SSL encryption, and your data is stored on secure systems with access limited to authorised staff. We keep business records for as long as required by law (generally up to seven years for tax purposes) and securely delete information we no longer need.

Children

Our products are sold to adults. If you're under 18, please use our website with the involvement of a parent or guardian.

Accessing or correcting your information

You can ask to see, update or delete the personal information we hold about you at any time by emailing sales@mdmaustralian.com.au. We'll verify your identity before making any changes and respond within 30 days.

Complaints

If you have a concern about how we've handled your personal information, please email us first and we'll do our best to resolve it promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

Privacy Officer – MDM Australian 26 Catisfield CCT,DonnyBrook,Victoria,3064 Email: sales@mdmaustralian.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 23 October 2026