Procedure to install the replacement/new filter? (awesome aimex water filter change procedure)
Please soak filter and pads in water for overnight, to remove the air in between the particles and material inside. Then wash it under the running tap water (warm, not boil) which helps to get rid of the black colour from activated charcoal. Then install it.
Why it is taking long time for filtration?
In event of extremely slow filtration process, please rinse filter with warm water not the boiling water.
The measurements of the filters are as here
The procedure is leave the filter soak in water overnight, then run warm water through 4-5 min or black discharge stops and then install it
All happen due to 5 micron pores in ceramic layer and air in between the molecules, in other hand it is a good sign of best quality. Speed will increase gradually
Why my new filter is leaking from the side?
Leaking may be caused by the air in between the particles in new filter. All you need to do is, remove the filter wash it under the warm water (not boiled) for 10-15 min, which helps to remove if any air left inside and helps the water flow. The flow gradually increases as you use it, because new filter is not treated at all, everything is new.
If I drink that black colour, do I need to see a doctor?
It is a natural discharge from activated charcoal, if you have washed it properly then it won’t leak, however, activated charcoal is use for many toxicity removal process, so if you had it then no need to worry, absolutely fine. You can search on web to get knowledge of benefits of activated charcoal. Now a days they use in toothpaste and even tablets are available in health and pharmacy store.
However, we reckon to use it after washing thoroughly.
Why water taste different than before?
The elements present in water give it the distinct taste. Before filtration, along with taste, tap water may also have some odour. During the filtration process the elements like Chlorine, Fluoride and heavy metals I.e Lead, etc. eliminate, and hence the distinct taste formed due to these elements is neutralized.
Is filter effects on smell and taste of the water?
In our water filters, along with filtration, remineralisation also takes place in which important trace minerals are added back, balancing the pH of water to alkaline, which is better for the body. This adds slight taste to the filtered water.
What would be the pH of water after filtration?
It would be Alkaline, near to 8 or higher.
Some people do not like the filtered water taste, what is the reason?
While most people love the way their water tastes on filtration, please note that taste is an individual preference and may vary based on personal choice. While we give you the reassurance that water filtered with Aimex water filters is pure and healthy, and the taste is what majority buyers consider as ‘tasty’, please be advised that as filtration is a defined process there is nothing, we can do externally to change the taste if you prefer it otherwise.
It may happen that when you first switch to drinking filtered water, you may feel the difference and it takes some time to adapt to the new taste. Knowing that it is good for your health makes it tastier.
Can we return the open filter?
Sorry, due to hygiene reason we are not allow to stock it back, resell it or accept the return. If you suspect about the compatibility for other than our brand then please do not hesitate to contact us beforehand. All return shipment is paid by buyers with original packaging. *
*if any fault by sender except post/courier fault, return shipment should be paid by seller